Case Study: ADNOC Distribution achieves improved employee and customer satisfaction by unifying shared services with Oracle Engineered Systems

ADNOC Distribution Enhances Employee and Customer Satisfaction by Unifying Shared Services on Virtualized Stack on Engineered Systems

ADNOC Distribution, a UAE government‑owned fuel retailer with 350+ petrol stations and 13,000 employees processing over 30 million transactions a month, faced rapid growth and rising customer expectations. The company needed to unify fragmented shared‑services systems (HR, procurement, maintenance, finance, sales) to improve employee productivity and customer experience, reduce total cost of ownership, and enable future integrations like nationwide RFID and mobile access—all while ensuring high availability for critical OLTP workloads.

ADNOC consolidated 40 Oracle E‑Business Suite modules on an engineered, virtualized stack—Oracle Exalogic Elastic Cloud with Oracle Exadata as the primary database—replacing legacy apps and centralizing shared services. The upgrade delivered major gains: 3x throughput for the ERP, up to 20x improvements on legacy workloads, faster database provisioning and cloning, out‑of‑the‑box BI, improved back‑office efficiency and station service quality, lower TCO with expected ROI within two years, and a scalable platform for mobility, RFID integration and 24/7 continuity.

ADNOC

Awad Ahmed Ali El-Sidiq

Senior Database Administrator – Technology Team Leader