Case Study: ACI Worldwide expedites expense reimbursements and requisition approvals with Oracle Guided Learning (Oracle)

ACI expedites expense and requisition processes with Oracle Guided Learning

ACI Worldwide implemented Oracle Cloud ERP’s Fusion Expense module for its 4,000 employees, which introduced new self‑service tasks—like capturing/updating bank details and raising requisitions—that had previously been handled by Accounts Payable and Purchasing. Moving from a standalone purchasing system to an integrated cloud model created a major change management challenge: employees needed fast, clear guidance to learn new processes and avoid delays or data errors at go‑live.

ACI integrated Oracle Guided Learning directly into the application to provide in‑context, step‑by‑step help. The solution empowered employees to enter clean banking data and raise their own requisitions, freed AP and Purchasing from manual entry and paper processes, sped up expense processing and reimbursements, reduced errors and stress, and improved overall employee satisfaction.

ACI Worldwide

Stacee Patterson

Director, Accounting