Case Study: Abu Dhabi Customs achieves 15% HR productivity boost and mobile, AI-powered HR with Oracle Cloud HCM

Abu Dhabi Customs gets mobile access, AI tools with Oracle Cloud

Abu Dhabi Customs, the emirate’s customs agency, needed to modernize HR to support its dual mandate of facilitating trade and maintaining security. Outdated, disconnected on‑premises HR systems forced manual processes, limited mobile and self‑service access for field inspectors, and left leadership without advanced analytics as the agency pursued broader automation and innovation goals.

The agency implemented Oracle Cloud HCM, consolidating 14 legacy HR systems into one platform in about three months and enabling mobile self‑service, AI‑powered analytics, and Oracle Digital Assistant voice access. More than 1,100 employees adopted the system within two weeks, HR productivity rose an estimated 15%, centralized case management reduced local HR staffing needs, and quarterly automatic updates freed IT to focus on strategic initiatives.

Abu Dhabi Customs

Ebrahim Al Khajeh

Division Director of Human Resources