Case Study: Northern Health improves Hospital in the Home care with Oracle Health, Service, and Field Service

Northern Health modernizes home care in 6 months with Oracle Financial Services Software

Northern Health, a large public healthcare network in Australia, faced the challenge of manually coordinating its Hospital in the Home program through phone calls, spreadsheets, and whiteboards. This inefficient process made it difficult to manage patient referrals, triage, and clinician scheduling. To address this, Northern Health selected Oracle Financial Services Software, implementing Oracle Fusion Service and Oracle Fusion Field Service to create a scalable and automated platform.

Oracle provided a unified solution that streamlined referral intake, triage, and AI-powered clinician scheduling and routing. The implementation gave coordinators and clinicians end-to-end visibility into home visits, reducing manual work and improving scheduling efficiency. As a result, Northern Health now delivers a better patient experience through improved communication and transparency, and has established a scalable foundation for expanding additional community-based services.

Northern Health