Case Study: City of Lohja accelerates internal answers with Oracle AI solution

City of Lohja answers 85% of support questions with Oracle Financial Services Software

The City of Lohja, a municipality in Finland, faced a challenge as its growing internal document archive made it difficult for HR and ICT support employees to find accurate information quickly using basic keyword search. To address this, they worked with vendor Oracle Financial Services Software to implement a solution using Oracle Autonomous AI Lakehouse and Oracle APEX.

Oracle Financial Services Software implemented a chatbot powered by OCI Enterprise AI, which connects large language models to analyze documents. The solution uses Oracle AI Vector Search and Oracle Graph to run semantic and contextual queries, enabling the chatbot to answer questions based on meaning and relationships between data. This resulted in the chatbot handling approximately 85% of support questions, which streamlined daily work, harmonized practices across units, and freed up working time for employees.

City of Lohja