Case Study: High Mark Credit Information Services improves customer-credit query responses by 85% with Oracle Exadata

High Mark Credit Information Improves Customer-Credit Query Responses by 85%, Gains Competitive Advantage

High Mark Credit Information Services, India’s first full-service credit bureau, was struggling to handle rapidly growing volumes of credit data and customer inquiries on its legacy IT infrastructure. The company needed to meet a 24-hour turnaround for credit-quality reports, improve response times, and reduce the complexity of managing multiple vendors. To address these challenges, High Mark chose Oracle Exadata Database Machine.

Oracle Exadata implemented a single-vendor engineered system that improved availability, accelerated data loading by 80%, and made customer-credit query processing 85% faster. Backups were completed 2x faster, deployment took just one week instead of three, and the company reported fewer complaints, stronger customer satisfaction, and a better competitive position.

High Mark Credit Information Services

Pinkesh Ambavat

Vice President, Head of Bureau Systems