Case Study: All Nippon Airways achieves real-time flight information and improved customer experience with Oracle Exadata

All Nippon Airways - Customer Case Study

All Nippon Airways (ANA) wanted a high-performing, scalable way to deliver real-time flight updates to passengers, especially during peak travel times or emergencies, without affecting critical systems like ticketing and reservations. The airline chose Oracle Exadata, alongside Oracle GoldenGate, to support a new customer email system and improve passenger communications and overall service quality.

Using Oracle Exadata and Oracle GoldenGate, ANA built and launched the new system in just eight months, five months ahead of plan. The solution enabled real-time data delivery, faster targeted email notifications, smoother peak-period operations, and new passenger features, helping improve customer satisfaction and cut project cost while strengthening ANA’s competitive advantage.

All Nippon Airways

Hajime Kaneko

Director, Innovation & IT Strategy, Portfolio Management, Passenger Service Systems