Case Study: Romec Doubles Technician Productivity with Oracle Real-Time Scheduler

Romec Doubles Maintenance Technicians’ Productivity, Cuts Return Service Visits by 70%, Eliminates Maintenance Backlogs

Romec, a UK facilities management and engineering services provider, needed to increase daily visits by its 300 engineers and technicians, reduce return visits, improve SLA compliance, and better manage scheduling, routing, and maintenance backlogs. To address these challenges, Romec turned to Oracle Construction and Engineering and its Oracle Real-Time Scheduler product.

Oracle Construction and Engineering implemented Oracle Real-Time Scheduler to automate dispatching, validate technician skills before assignment, optimize routes, and provide real-time visibility into workloads, locations, and job status. The results included doubling engineer visits from three to six per day, cutting return visits from 50% to 17%, achieving 90% SLA compliance, reducing travel time by 30%, and eliminating routine maintenance backlogs while improving customer satisfaction and operational efficiency.

Romec

James Grundy

Head of Operations, National Service Center