Case Study: INSO improves healthcare support service quality and cuts costs by 30% with Oracle Construction and Engineering

INSO Increases Healthcare Support Service Quality and Efficiency at San Giuseppe Hospital and Reduces Costs by 30% with Centralized Web-based Management System

INSO sistemi per le infrastrutture sociali S.p.A. (INSO) is an international general contractor serving healthcare and other sectors, and it needed a better way to manage the many support services at San Giuseppe Hospital in Empoli, including maintenance, cleaning, laundry, and catering. To reduce the impact of these services on patient care and improve oversight, INSO turned to Oracle Construction and Engineering technologies, including Oracle WebCenter Portal and Oracle Business Intelligence.

Oracle Construction and Engineering implemented a centralized, web-based governance solution that integrated service requests, stock data, deliveries, and cost monitoring across the hospital. The results included a 40% improvement in service quality, a 30% reduction in operating costs, dispatch time cut from eight days to one day, 45% fewer disputes and compensation claims, and a 25% reduction in duplicate service procurement orders.

INSO

Corrado Consiglio

IT Manager