Case Study: MCM Telecommunications improves talent management and training efficiency with Oracle Cloud HCM

Telecom sees 95% customer satisfaction with Oracle Cloud

MCM Telecom, a Mexican telecommunications and IT services company, faced significant challenges with its disparate HR systems. Using a mix of homegrown software and spreadsheets made reporting and decision-making difficult. The company lacked self-service tools for its 350 employees, and its manual processes could not effectively track employee skills, leading to mismatches between people and roles. To modernize its human capital management, MCM chose to implement Oracle Fusion Cloud HCM.

With Oracle Cloud HCM, MCM empowered employees with self-service tools and mobile access to manage their own profiles and training. The solution provided a centralized platform for learning and performance management, allowing the company to better match employee skills to jobs; this led to 30% of employees having their work redefined. Oracle’s implementation also delivered measurable impacts, including a 200% increase in training capacity and a 50% reduction in training costs. Furthermore, the integrated recruiting features allowed one recruiter to do the work of two.

MCM Telecommunications

Oscar Hernandez

Operations and Database Manager