Case Study: Quest Diagnostics simplifies HR support with Oracle Cloud HCM AI agents

Quest Diagnostics simplifies HR support with Oracle Fusion Cloud HCM AI agents

Quest Diagnostics, a global leader in laboratory diagnostics with nearly 55,000 employees, needed a better way to handle a growing volume of routine HR questions and repetitive administrative work. Using Oracle Cloud HCM, the company aimed to improve HR support for questions about payslips, policies, and other everyday employee needs while keeping response times fast and costs under control.

Oracle Cloud HCM helped Quest Diagnostics deploy Oracle AI agents that connect directly to HR data, enabling employees to find answers on their own in just minutes. The result was faster, secure HR support for 55,000 employees, less time spent by HR staff on repetitive questions, and more capacity for higher-value work, with the setup described as simple and requiring no complex integration effort.

Quest Diagnostics

Hubert Winter

Senior Director, HR Tech and Systems