Case Study: Northwell Health modernizes HR and boosts employee experience with Oracle Cloud HCM

Northwell Health streamlines Covid-19 staffing with Oracle

Northwell Health, New York's largest healthcare provider and private employer, faced the challenge of modernizing its legacy HR systems to better support its 85,000-plus employees. The organization needed a unified platform to streamline workflows, improve the employee experience, and build toward a future with more automation. They chose to implement Oracle Cloud HCM to replace their previous assortment of applications.

Oracle implemented its Fusion Cloud HCM suite, which integrated all HR processes onto a central platform. Key solutions included Oracle Digital Assistant for AI-powered HR inquiries and Oracle Guided Learning for contextual, in-application training. The results were significant, with a 94% employee participation rate in training and 2.5 million guide downloads within seven months. This adoption led to a 40% reduction in HR help tickets and provided employees with streamlined, mobile access to essential HR functions.

Northwell Health

Elina Petrillo

Assistant Vice President, HR Technology