Case Study: Abu Dhabi Customs boosts HR productivity and mobile access with Oracle Cloud HCM

Abu Dhabi Customs gets mobile access, AI tools with Oracle Cloud

Abu Dhabi Customs turned to Oracle Cloud HCM to modernize its HR operations and support a broader transformation focused on automation and best practices. The agency had been relying on outdated, disconnected on-premises HR systems that required heavy manual work, while employees needed mobile self-service tools and leaders wanted stronger analytics.

Using Oracle Cloud HCM, Abu Dhabi Customs consolidated 14 HR systems into one platform, added mobile self-service and Oracle Digital Assistant, and prepared to use Oracle HR Help Desk for faster support routing. Oracle’s AI-powered cloud platform helped boost HR productivity by about 15%, enabled adoption by more than 1,100 employees within two weeks, and removed the need for annual upgrade assessments because the system updates automatically every three months.

Abu Dhabi Customs

Ebrahim Al Khajeh

Division Director of Human Resources