Case Study: Uintah Basin Healthcare reduces no-shows with Oracle Health Unified Consumer Communications

Uintah Basin Healthcare reduces no-shows by 50% with Oracle Aconex

Uintah Basin Healthcare, the largest independent rural healthcare system in Utah, faced a high patient no-show rate that negatively impacted care and staff satisfaction. They needed a more flexible and effective communication solution to address the unique challenges of serving a rural population. To meet this challenge, they partnered with vendor Oracle Aconex and implemented Oracle Health Unified Consumer Communications.

The solution from Oracle Aconex integrated appointment reminders, mass notifications, and outreach into a single, intuitive platform. This enabled timely, personalized communication via patients' preferred channels, which led to a 50% reduction in appointment no-shows within the first three months. The implementation greatly improved staff satisfaction and operational efficiency, allowing them to focus on delivering community-centered care.

Uintah Basin Healthcare