Case Study: Mammoth Hospital streamlines patient communication with Oracle Health Unified Consumer Communications

Mammoth Hospital cuts no-shows by 35% with Oracle Aconex

Mammoth Hospital, a healthcare provider in an alpine community, faced challenges communicating with patients due to severe winter weather and overwhelmed local infrastructure. To help keep residents and visitors engaged, they implemented Oracle Aconex's Unified Consumer Communications (UCC) solution to streamline patient outreach through their preferred channels.

The solution from Oracle Aconex enabled near real-time communication via text, voice, or email. This resulted in a 35% decrease in no-show appointments, a significant reduction in incoming and outgoing calls, and over 16,695 inbound messages from patients, demonstrating improved engagement and more efficient care team coordination.

Mammoth Hospital