Case Study: Greater Cincinnati Water Works achieves scalable smart meter readiness with Oracle Cloud

Greater Cincinnati Water Works reduces costs and speeds upgrades with Oracle Aconex

Greater Cincinnati Water Works, a municipally owned utility, needed to update its aging Customer Information System to accommodate future growth and plans for smart meter installations. The challenge was to improve scalability, customer experience, and workforce readiness by transitioning from an on-premises system to a cloud-based solution from vendor Oracle Aconex, specifically Oracle Customer Cloud Service.

The solution implemented by Oracle involved transitioning to Oracle Customer Cloud Service, which was facilitated by partner Wipro. This provided the utility with improved billing and meter management capabilities. As a result, Greater Cincinnati Water Works achieved a faster time to market, reduced operational and recurring costs, and gained a consistent upgrade process. The application also supported employee training for smooth onboarding of new users.

Greater Cincinnati Water Works