Case Study: DFS Group achieves real-time collaboration and on-time, on-budget delivery with Oracle Aconex

DFS group builds duty-free stores on Aconex

DFS Group, a Singapore‑headquartered global travel retailer, built large duty‑free gallerias at Changi Airport, Sydney’s George Street and Macau’s City of Dreams. These projects posed complex challenges: minimizing disruption to live airport and public environments, meeting strict heritage and regulatory requirements, managing unusually large and intricate builds, and standardizing data and processes across multiple design and construction teams.

DFS implemented the Aconex collaboration platform as a central project hub to connect teams, manage workflows (design reviews, RFIs, changes), control document versions and batch transmissions, and maintain a full audit trail. The solution delivered real‑time visibility and control, faster team ramp‑up, improved efficiency and reduced risk, and helped identify delays and bottlenecks to keep projects on schedule and on budget.

DFS Group

Wayne Crossley

Global Director of Store Development