Case Study: Coor Service Management achieves automated, customized debt collection and resource savings with OpusCapita

Customized Debt Collection Through Innovative And Flexible Solutions

Coor Service Management, a major facility‑management provider with a large and varied customer base, needed a safe and efficient way to roll out a new credit policy and manage high volumes of invoicing across multiple customer segments. To address the challenge of handling many different claim routines with high availability and flexibility, Coor engaged OpusCapita for customized debt collection and payment‑claims services.

OpusCapita delivered a fully integrated, automated payment‑claim solution that classifies customers by codes, provides customized feeds, and lets Coor follow cases in real time via a client web while OpusCapita handles reminders and the entire debt‑collection chain. The OpusCapita service replaced standardized systems, reduced error margins and manual work, improved real‑time visibility and customer handling, and produced measurable time and resource savings for Coor.

Coor Service Management

Eva Petré Rege

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