Case Study: Ahlsell achieves efficient, flexible debt collection with OpusCapita

Creating Customer Value Through An Efficient Debt Collection Process

Ahlsell, the Nordic leader in installation products and tools, faced the challenge of maintaining high service levels across large invoice volumes while keeping credit administrators in close, case-by-case dialogue with suppliers. To address this, Ahlsell engaged OpusCapita for debt collection services that needed to combine reliability, flexibility and fast, personalized communication.

OpusCapita delivered a customized debt-collection system — including a client web interface and a dedicated contact person — that gives Ahlsell immediate access to case information and rapid responses. As a result, OpusCapita has improved speed and flexibility in claim handling, strengthened payment security, reduced the need to re-open decisions, and created measurable customer value through quicker case resolution and more reliable information access.

Ahlsell

Anders Kvarnmyr

Credit Manager