Case Study: Palms Detox increases insurance reimbursements with Opus EHR's MEDcorrect

Palms Detox - Customer Case Study

Palms Detox, a drug and alcohol rehabilitation facility, faced a significant challenge with frequent insurance claim denials due to clinical documentation that failed to demonstrate medical necessity as defined by the ASAM Criteria. This problem was impacting their revenue. To address this, they turned to vendor Opus EHR and its MEDcorrect feature.

The MEDcorrect solution integrated into Opus EHR provided real-time terminology suggestions to ensure documentation complied with ASAM standards. This empowered the Palms Detox team to improve their clinical notes, leading to a 15% increase in insurance reimbursements and a 20% decrease in denials. Opus EHR's tool was crucial for enhancing revenue by ensuring their documentation met payer requirements.

Palms Detox

Brandon Corcoran

Operations Facility Director