Case Study: Southwestern Motor Transport achieves faster onboarding and more efficient dispatching with Optym’s RouteMax

National LTL Carrier Company cuts onboarding time and improves operating ratio with Optym

Southwestern Motor Transport (SMT) faced a challenge with complex and city-specific planning and dispatching, which led to long onboarding times for new personnel and operational inefficiencies when team members were unavailable. To address this, SMT worked with vendor Optym and implemented its RouteMax solution.

Optym's cloud-based RouteMax system centralized operational information and standardized workflows, systemizing tribal knowledge with built-in validations and decision support tools. This allowed SMT to quickly onboard new planners and dispatchers, who could then run operations efficiently from anywhere without needing local city knowledge. The solution resulted in more efficient pre-planning, a measurable improvement in the company's operating ratio, and a reduction in missed pickups and wasted miles.

National LTL Carrier Company