Case Study: CSX Transportation improves railroad network visibility and root-cause analysis with Optym’s service analyzer system

CSX Transportation gives hundreds of users real-time insights with Optym

Optym partnered with CSX Transportation to address its challenge in service measurement and reporting. The railroad's department was limited to creating static, table-based reports, and performing any detailed root cause analysis of key performance indicators required extensive manual database manipulation. Due to a limited analytics staff, these in-depth analyses were rare. CSX hired Optym to build a next-generation data analytics system to provide these detailed analysis capabilities to a wider audience through graphical and intuitive interfaces.

Optym developed a highly scalable web-based application with multi-dimensional databases, enabling real-time query responses across terabytes of data. The solution provided over a dozen new measurements and gave hundreds of users the ability to easily perform analyses. The system received positive acclaim for its interface and widespread application. The CSX team involved received the Chairman’s Award for Excellence, and Optym's work provided the foundation for improved operational understanding across the organization.

CSX Transportation