Case Study: Palmetto Primary Care Physicians achieves independence and long-term financial stability with Optum360

How a transformational partnership enables Palmetto Primary Care Physicians to remain independent, focus on patient care and ensure long-term financial stability

Palmetto Primary Care Physicians (PPCP), a 24‑year independent physician group with 135 providers in South Carolina, faced the challenge of growing to meet community needs while maintaining financial and operational sustainability — all without giving up independence. After a three‑year search for a strategic partner, PPCP selected Optum360 for its revenue cycle management expertise and technology investments to support back‑office infrastructure, claims processing and broader revenue cycle services.

Optum360 implemented a partnership combining revenue‑cycle services, investments in revenue‑cycle technology, automation/AI, and actionable data to speed onboarding of new providers, reduce manual effort, and align fees to performance. As a result, PPCP preserved capital and profit margins, maintained a remarkably strong financial position through COVID‑19, ensured accurate and timely claims processing, and kept leadership focused on patient care and long‑term stability — enabled by Optum360’s support.

Palmetto Primary Care Physicians

Terry Cunningham

Chief Executive Officer