Case Study: Dignity Health achieves a 29% increase in cash realization and modernizes its revenue cycle with Optum360

Dignity Health modernizes revenue cycle and measures success to better serve patients

Dignity Health, now part of CommonSpirit Health, faced shifting consumer expectations, new regulations and evolving payment models that threatened its revenue cycle performance. To future‑proof operations and improve the patient financial experience, Dignity Health partnered with Optum360 and adopted Optum360’s next‑generation revenue cycle solutions — including cloud‑based revenue cycle tools, predictive analytics, natural language processing and computer‑assisted coding — to increase billing transparency and reduce administrative burden.

Optum360 implemented an end‑to‑end modernization approach across front, middle and back‑end workflows, streamlining registration, clinical documentation, coding, billing and collections. The partnership delivered measurable results: a 29% increase in total cash realization, 5.9% higher CC/MCC capture for Medicare, 17.9% improvement in patient access collection efficiency, a 9% increase in Medicare CMI, and a 34% reduction in AR over 90 days; coder productivity also improved (IP +12%, OP DIAG +38%, OP AMBS +116%).

Dignity Health

Daniel Morissette

Chief Financial Officer