Case Study: Wilmington Health achieves major reductions in hospitalizations, ER visits and readmissions with Optum360

Analytics powers Wilmington Health’s journey to value-based care

Wilmington Health, a multi‑specialty clinic network in North Carolina, faced the challenge of shifting from fee‑for‑service to value‑based care while lacking the data transparency and analytics to understand quality and costs. To support this cultural and operational transformation, Wilmington Health turned to vendor Optum360 and adopted the Optum One analytics platform to measure performance, engage clinicians and make care outcomes and patient satisfaction fully transparent.

Optum360 implemented Optum One analytics and helped Wilmington Health run physician pilot programs, publish quality ratings and redesign care processes, enabling data‑driven improvements. As a result, Wilmington Health achieved measurable gains — nearly 12% decline in average annual Medicare expenditures since 2010, a 37.6% lower hospitalization rate, a 38.6% reduction in ER visits and a 20.5% lower 30‑day readmission rate — demonstrating clear cost and quality impact from the Optum360 solution.

Wilmington Health

Jeff James

CEO