Case Study: United Health Services achieves 99% A/R resolution and a seamless billing-system transition with Optum

Successful A/R Wind-Down Relieves Pressure on Billing System Transition

United Health Services (UHS), a 916-bed not-for-profit health system in Binghamton, N.Y., needed to move from a legacy to a new billing system without disrupting daily cash flow or eroding the value of its accounts receivable amid staff and leadership changes. To manage that risk, UHS engaged Optum to perform A/R wind-down services on more than 121,000 patient accounts representing over $131 million in A/R while preparing the organization for the new billing platform.

Optum deployed scaled onsite and offsite teams, worked directly on UHS systems, and maintained clear communications to sustain daily cash flow and resolve legacy balances. The engagement closed 99% of the original 121,430 accounts and 98% of the A/R value, enabling UHS staff to focus on training and go live on schedule—resulting in a clean, timely transition supported by Optum.

United Health Services

Tami Miller

Manager of Access Care