Case Study: Baystate Medical Center achieves a 79% reduction in late charges with Optum's structured cardiovascular reporting

Structured Cardiovascular Reorting Reduces Late Charges

Baystate Medical Center, the region’s only level‑1 trauma center in Springfield, Mass., faced fragmented cardiovascular data, siloed analytics, and non‑standardized cardiology reporting that forced staff to use multiple applications and manual workflows. To address these challenges the medical center partnered with Optum, deploying a single‑database cardiology imaging and structured reporting solution (the Change Healthcare Cardiology™ suite) to centralize data and standardize documentation.

Optum implemented a single‑database CVIS with structured reporting that auto‑populates data from the EHR and modalities, supports hybrid procedure documentation, and enabled real‑time billing review. As a result, Optum’s solution achieved 100% adoption of structured reporting by interventionalists, reduced unsigned charges within a five‑day window by 79% (from 89% to under 10%), and produced 92.5% of cardiology reports signed within 24 hours, improving documentation accuracy, billing consistency, and report turnaround.

Baystate Medical Center

Corey McKinstry

Manager