Case Study: Radiology Associates of Nevada achieves 47% reduction in bad debt and increased cash flow with Optum Revenue Cycle Management Services

Smooth Billing Operations Switch Reduces Bad Debt and Increases Cash for Radiology Practice

Radiology Associates of Nevada, a large Las Vegas radiology group performing roughly 305,000 procedures annually, was struggling with inferior reporting, weak collections, and growing denial management concerns—and feared the financial disruption of changing billing vendors. They engaged Optum for Revenue Cycle Management Services to address these gaps and safely transition their billing operations.

Optum conducted a comprehensive RCM implementation—providing documentation support, coding, claims and denial management, compliance, and custom reporting—while coordinating a detailed hand‑off with the prior vendor, deploying a specialized implementation team, and delivering physician education and an online coder workflow. The transition was completed in four months with virtually no cash drop; within six months charges rose 6%, payments increased 13%, and bad debt fell 47%, alongside markedly improved reporting and analytics.

Radiology Associates of Nevada

Darren Blanford

Practice Administrator