Case Study: Silverton Hospital achieves faster claims submission and reduced A/R days with Optum's RelayAnalytics Pulse

Root Cause Comparative Data Engages Physicians to Accelerate Cash

Silverton Hospital, a 48‑bed community hospital in Oregon, faced a stretched claims cycle that left 15–20% of monthly claim dollars taking more than five weeks to submit and an average 26 days to complete charts. Seeking a credible, easy-to-access source of comparative data to pinpoint bottlenecks and engage physicians, Silverton turned to Optum and implemented RelayAnalytics Pulse to standardize time‑to‑submit metrics and compare performance against peers.

Optum’s RelayAnalytics Pulse gave Silverton a single, color‑coded dashboard to drill down to root causes, validate data for clinicians, and drive behavior change; the tool went live within days and was populated with a year of historical data. As a result, Silverton reduced gross unbilled A/R days by 20%, gross A/R days by 15%, and cut its average service‑to‑submission time to below 13 days while improving physician engagement and process transparency.

Silverton Hospital

Sean Riesterer

Director of Revenue Cycle