Case Study: Sky Lakes Medical Center achieves a 25-day reduction in A/R and a 4% net revenue increase with Optum

Revenue Cycle Automation Helps Regional Health Center Maximize Resources

Sky Lakes Medical Center, a 176‑bed not‑for‑profit regional hospital, faced high A/R days, manual billing processes, limited visibility into revenue-cycle performance, and fragmented systems across multiple EHRs. They engaged Optum to implement RelayHealth revenue-cycle solutions—including RelayAssurance (ePREMIS), RelayClearance™ Plus, RelayAnalytics™ (Acuity and Pulse) and RelayAccount™ (Statements/Online)—and to provide professional services and staff training to optimize workflows and integrations with Meditech.

Optum’s implementation and professional services automated patient access, claims flows, statement processing and payments, added dashboards and peer‑benchmark analytics, and helped train staff to sustain improvements. Within 18 months Optum’s solution reduced days in A/R by 25, increased cash/net revenue by 4%, improved Medicare/Medicaid denial performance versus peers, and lowered labor costs through greater system automation.

Sky Lakes Medical Center

Andrew Molatore

Director Of Patient Financial Services