Case Study: VITAS Innovative Hospice Care achieves 35‑day A/R and fewer denials with Optum (RelayAssurance)

RelayHealth Helps Leading Hospice Provider Keep Patients and Families First

VITAS Innovative Hospice Care, the nation’s leading end-of-life care provider operating in 18 states and the District of Columbia, faced complex hospice-specific billing requirements, frequent payer and regulatory changes, and very high claims volume (about $1 billion annually across 300+ payers). To keep patients and families focused on care rather than billing, VITAS turned to Optum and its RelayAssurance solution for compliant, efficient electronic claims processing.

Optum implemented RelayAssurance and customized bridge routines and reporting to convert forms, automate workflows, and quickly adapt to payer changes. As a result, VITAS reduced denials, increased automation and workflow efficiency, and maintained just 35 days in accounts receivable — measurable improvements that supported regulatory compliance and faster payer adjudication.

VITAS Innovative Hospice Care

Bert Tracey

Vice President and Chief Accounting Officer