Case Study: Orlando Health reduces A/R days and gains insight into denials with Optum's RelayAnalytics Acuity

Orlando Health Gains Insight into Denials, Reduces A/R Days with RelayAnalytics Acuity

Orlando Health, an eight-hospital system serving Central Florida, needed to reduce denials, improve timely collections, and develop better denial workflows. Optum delivered RelayAnalytics Acuity alongside RelayAssurance to give the health system deeper, near-real-time visibility into claims and remits so issues could be found farther upstream.

Optum’s solution provided customizable dashboards, threshold alerts, and reports (including 835/837 and 276/277 views) that enabled faster detection of claim rejections, more effective payer-provider discussions, and targeted interventions by physician or payer. As a result, Orlando Health reduced A/R days, accelerated front-end rejection handling, and used custom reporting to pinpoint problem areas and improve billing staff productivity.

Orlando Health

Cyndra B. Alderman

MSHA, Billing And Governmental Department Manager For Patient Accounting