Case Study: a regional Medicare payer strengthens business continuity and disaster recovery planning with Optum

Leading Healthcare Consulting Service Provider - Customer Case Study

The customer, a regional Medicare payer, faced challenges in business continuity and disaster recovery (BC/DR) security planning. Their policies lacked implemented governance, and they needed expert guidance on Medicare regulations to close gaps in their recovery objectives. They engaged Optum's Change Healthcare Consulting for its BC/DR security planning services to address these issues within a strict five-month timeline.

Optum's consulting team developed a realistic BC/DR plan, including tabletop exercise materials tailored to the client's specific work culture. The solution emphasized the critical need for vendor agreements and shifted the client's focus to accountability towards their Medicare customers. As a result, the payer, which had no technical implementation experience, gained a strong, actionable strategy and expressed sincere gratitude for the high level of work provided by Optum.