Case Study: Roper Radiologists PA achieves faster ED and ICU turnaround, 56% fewer delayed ED cases and 600 hours/year saved with Optum (Change Healthcare Workflow Intelligence)

Intelligent Workflow Improves Efficiency and Patient Care

Roper Radiologists PA, a 25‑radiologist private practice in Charleston reading about 300,000 studies per year, needed to improve radiologist efficiency, work‑life balance and timely contribution to patient care. The practice found traditional PACS worklists insufficient and turned to Optum, deploying Change Healthcare Workflow Intelligence to gain a dynamic, rules‑driven worklist and richer analytics.

Optum implemented the Change Healthcare Workflow Intelligence prioritization engine to assign, reprioritize and escalate studies in real time and provide time‑stamped analytics. As a result Roper saw measurable gains: 56% fewer ED cases taking longer than 45 minutes, a 75‑minute improvement in average turnaround time for ICU outliers, 50% fewer ICU studies read after 60 minutes, 26% less after‑hours work and roughly 600 hours saved per year.

Roper Radiologists PA

Matthew Brady

Managing Director Diagnostic Radiologist