Case Study: Health First achieves 45% increase in up-front collections and 18% reduction in A/R days with Optum (Clearance Patient Access Suite & Ahi QA)

Improving Front-End Processes Boosts Collections and Reduces A/R

Health First, the integrated not‑for‑profit health system serving Brevard County, FL, was struggling with front‑end revenue cycle issues: registration and eligibility errors, low point‑of‑service collections, and manual downstream corrections that hurt efficiency and patient engagement. To tackle these challenges, Health First partnered with Optum and implemented the Clearance Patient Access Suite together with Ahi QA to drive registration accuracy and staff accountability.

Optum’s solution produced scorecards and real‑time QA alerts that empowered Patient Access staff and coaches to correct errors before patients left, improving collections and workflows. As a result, Health First increased up‑front collections by more than 45%, reduced A/R days (reported reduction 18%), gained immediate visibility into registration errors, and boosted employee engagement and collaboration—measurable gains driven by Optum’s tools.

Health First