Case Study: Bronx-Lebanon Hospital Center achieves accelerated cash flow and reduced claim denials with Optum RelayAssurance Plus

Efficiently Managing the Revenue Cycle to Increase Cash Flow

Bronx-Lebanon Hospital Center, a 970‑bed not‑for‑profit system serving the South and Central Bronx, faced revenue cycle challenges from slow, manual claims processing that often meant 12–15 days before claims were submitted, higher denial rates, and rising administrative, labor and mailing costs. To address these issues they partnered with Optum, implementing the RelayAssurance Plus claims automation and eligibility-checking solution.

Optum’s RelayAssurance Plus provided a single web‑based workflow with eligibility edits, real‑time payer responses and dashboards, enabling faster first‑pass acceptance, clearer and earlier error reporting, and reduced manual rework. As a result of Optum’s implementation Bronx-Lebanon accelerated cash flow, lowered claim denials and administrative workload, improved productivity with minimal training, and achieved measurable improvements in collections and error reduction.

Bronx-Lebanon Hospital Center

George Irizarry

Vice President, Revenue Cycle