Case Study: Emergency Billing, LLC achieves faster reimbursements, under 2% claim denials and 24/7 client access with Optum Revenue Performance Advisor

Efficiency and Accuracy Drive Improved Performance and Satisfaction, Patient Access

Emergency Billing, LLC, a Maysville, GA-based billing firm serving ambulance companies, fire departments and hospitals, was hindered by unreliable eligibility verification, slow/unsupported claims processing from its prior clearinghouse, and no direct client access to claim data. To solve these issues, Emergency Billing partnered with Optum and implemented the Revenue Performance Advisor solution.

Optum’s Revenue Performance Advisor provided real-time eligibility verification, streamlined claims workflows and a HIPAA‑compliant, web-based portal with 24/7 client access. As a result, Emergency Billing now processes claims daily, achieves faster reimbursement, maintains claim denials under two percent, and has improved relationships with payers — delivering clear efficiency gains and higher client satisfaction.

Emergency Billing, LLC

Donna Gailey

Chief Executive Officer