Case Study: Cincinnati Fire Department achieves 40% EMS revenue gain with Optum

Change Healthcare Helps Fire Department Boost Collections by 40%

The Cincinnati Fire Department, which responds to more than 56,000 EMS calls annually, was losing significant revenue due to outdated billing and reporting systems and an ineffective service model. To address this, the department engaged Optum and implemented the SafetyPAD Billing and ePCR solution to modernize electronic patient-care reporting and billing workflows.

Optum established end-to-end billing and collections, upgraded the ePCR/reporting infrastructure (including SafetyPAD mobile notebooks), placed a dedicated on-site technologist, and helped rework the service model to deploy paramedics across all units and add electronic interfaces with hospitals. As a result, Optum helped the department capture a 40% increase in EMS revenues in the first year, delivered stronger business reporting and improved collection processes, and provided actionable operational intelligence.

Cincinnati Fire Department

Adam Sedam

EMS Commander