Case Study: Boca Raton Regional Hospital achieves 14% increase in point-of-service collections and higher patient satisfaction with Optum

Boca Raton Regional Hospital - Customer Case Study

Boca Raton Regional Hospital, a 400‑bed tertiary medical center with a largely Medicare patient population, faced rising collection costs, limited on‑site credit card processing and frequent patient requests for online bill payment. To meet patient demand—especially from older, increasingly tech‑savvy patients—and modernize its billing experience, the hospital engaged Optum to deploy RelayAccount Online and RelayAccount Statements.

Optum’s solution delivered 24/7 online billing and expanded desktop payment capability to more than 75 staff across 15 registration points, plus improved pre‑registration and insurance verification. As a result, Optum helped Boca Raton Regional raise point‑of‑service collections by 14% to a record $4.9 million, more than double credit card volume, reduce collection costs and staff effort, and boost both patient and employee satisfaction while supporting PPACA financial assistance requirements.

Boca Raton Regional Hospital

Rudy Braccili

Executive Director, Revenue Cycle Services