Case Study: Winchester Emergency Physicians achieves streamlined accounting and regains 10 hours/week with Optum Physician Group Management Services

Helping a busy emergency services practice streamline accounting processes

Winchester Emergency Physicians, a multi-site emergency medicine group, faced chaotic accounting after a poor engagement with an outsourced CPA firm that caused financial errors, delayed paychecks and insurance lapses. To resolve these risks and restore operational stability, the practice engaged Optum’s Physician Group Management Services to take over and stabilize their financial management.

Optum conducted a hands-on audit of roughly 16,000 ledger lines, rebuilt accounting processes, automated timekeeping, reinstated insurance policies and trained staff to sustain improvements. As a result, Winchester Emergency Physicians regained about 10 hours per week (≈40 hours per month) to focus on patient care and operations, eliminated missed payments and coverage gaps, improved insurer and partner relationships, and restored confidence in their financials.