Case Study: Timwoods & Recommerce reduces returns waste with Optoro RMS

Timwoods & Recommerce reduces returns processing time by 93% with Optoro

The customer, a major retailer and recommerce operator, faced significant operational and physical waste from product returns, which disrupted logistics, crushed margins, and hindered sustainability goals. To address this, they partnered with the vendor Optoro to implement its Returns Management System (RMS), a cloud-based solution designed to manage the entire returns lifecycle.

Optoro's RMS applied the TIMWOODS lean framework to systematically reduce waste in reverse logistics. The solution automated disposition decisions, optimized routing, and accelerated processing, which cut the returns timeline by 93%. This helped the retailer quickly resell returned inventory, reducing purchasing needs by up to 15%, doubling warehouse productivity, and diverting items from landfills into profitable recommerce channels.

Timwoods & Recommerce