Case Study: Leading Online Marketplace for Home Remodeling and Design achieves 91% resale rate and 150% net recovery boost with Optoro

Leading Online Marketplace Company - Customer Case Study

Leading Online Marketplace Company, a major online marketplace for home remodeling and design, was burdened by space constraints, manual returns processes, and low recovery rates—half of returned goods were donated and the rest were liquidated with little value. To automate returns and improve recovery, the retailer engaged Optoro, using Optoro’s Returns Management and ReCommerce solutions and managed services to route customer returns directly to Optoro’s facility for assessment and disposition.

Optoro implemented automated routing, unit-level processing, and resale via its proprietary D2C and B2B channels, plus SKU-level performance data to optimize disposition and customer keep logic. The program achieved 91% of returns resold, a 150% increase in net recovery, a 55% reduction in returns exceptions (reducing exception labor charges), and a 25% year‑over‑year increase in net recovery, enabling smarter, data-driven inventory and returns decisions.