Case Study: a Fortune 500 utilities company eliminates wasteful CSOC spending with Optomi

a Fortune 500 utilities company boosts retention to 80% with Optomi

A Fortune 500 utilities company faced significant challenges with its Cybersecurity Operations Center (CSOC), including a prior managed security service provider (MSSP) that lacked the on-site access required to investigate alerts due to strict security protocols. The client also struggled with employee retention and finding quality candidates who were a good cultural fit. They partnered with vendor Optomi to resolve these issues.

Optomi implemented a solution by staffing a full, on-site team of analysts, engineers, leads, and architects who were the right cultural fit. This strategy resulted in a surge in the client's retention rate to 80% and a highly efficient 3:1 interview-to-hire ratio. Most consultants were converted to full-time employees, and the client successfully launched dozens of new cybersecurity projects, maintaining a high standard of analysis and cultural integrity.