Case Study: Thrive Coworking streamlines bookings and boosts revenue with Optix

Thrive Coworking - Customer Case Study

Thrive Coworking, a growing coworking operator with two venues in Alpharetta and Milton, GA (400 active members, 10,000+ sq ft and 26 private offices), struggled with manual meeting-room management and member dependency on staff. Community Manager Rachel Palazzo was fielding late-night calls and texts to book rooms, and manual invoicing meant members routinely exceeded booked hours without being billed. To solve this, Thrive rolled out the Optix app.

Optix delivered self-service meeting-room bookings, in-app onboarding for new members, and an issue-reporting feature that routes requests to staff automatically. The result: Rachel’s administrative load dropped, member satisfaction rose, new sign-ups can register and pay through the app, and Optix’s automated billing for overage hours recovered revenue that had been slipping through manual processes—helping Thrive scale as it prepares a third location.

Thrive Coworking

Rachel Palazzo

Community Manager