Case Study: Major Health Insurance Company streamlines registration validation with Optiv

Optiv Registration Data Validation Solution Drives Efficiencies for Insurance Reseller

Major Health Insurance Company worked with Optiv after migrating to an identity provider platform to support authorized agent self-registration. The company needed to validate registration details for sellers and agents to meet state and federal requirements, but its Okta-based registration forms could not enforce custom validation, leading to incorrect submissions and manual correction delays.

Optiv built a registration intermediary software solution that integrated Okta with Google Maps and a national agent database to add automated external and custom validation without disrupting the user experience. The result was a major reduction in manual intervention, saving thousands of worker hours each year and eliminating hundreds of weekly call center corrections during peak periods.