Case Study: Mutuelle Intégrance streamlines support requests with Optimy

How Mutuelle Intégrance transformed its Grant Process with Optimy

Mutuelle Intégrance, which has supported vulnerable individuals, people with disabilities or dependencies, and their families for over 40 years, wanted to move to a paperless approach and simplify support requests. Its ISO9001 requirements called for faster processing and simpler procedures, and an earlier attempt to build an in-house tool had taken too much time from the IT team.

Mutuelle Intégrance chose Optimy to centralize and manage member support requests with a user-friendly, fast, and intuitive solution that also aligned with GDPR and data protection needs. With Optimy, requests are now centralized and reviewed monthly by a social aid committee, while the team has saved time through better organization, customization, and collaboration. The platform’s password system, custom statuses, document templates, and back-office interface also improved request handling and tracking.

Mutuelle Intégrance

Patrice Pointillon

Mutuelle Intégrance