Case Study: a state law enforcement oversight agency improves hiring visibility and reduces offboarding risk with Optimum and Smartsheet

State Law Enforcement Oversight Agency improves hiring visibility by 30% with Optimum

The customer, a state law enforcement oversight agency, faced challenges with fragmented and manual processes for hiring, onboarding, and offboarding. These processes, managed across SharePoint, Excel, and email, created visibility issues and significant operational risk, especially in accounting for sensitive equipment. Optimum was engaged to address these challenges.

Optimum implemented a solution by integrating Jira and Smartsheet to create a centralized system of record. This provided standardized checklists and role-based dashboards, delivering real-time visibility across teams. The results for the agency included a 40% reduction in time spent chasing status updates, a 30% improvement in process visibility, and a 25% reduction in errors.