Case Study: a leading background check provider streamlines order monitoring and KPI tracking with Optimum and Smartsheet Control Center

leading background check provider streamlines 95 million annual checks with Optimum

A leading background check provider faced challenges in streamlining their high-volume order monitoring process. Their existing system was nearing data capacity and lacked standardization, preventing effective KPI tracking and analysis for their numerous clients. To address this, they partnered with vendor Optimum, who implemented a solution built on Smartsheet Control Center.

Optimum developed a robust, centralized system using Smartsheet Control Center to consolidate operations. The solution provided unified order management, client-specific dashboards for real-time KPI tracking, and personalized user dashboards for efficient task management. This eliminated data capacity concerns and allowed the client to effortlessly assess metrics for each client, providing immediate project updates and streamlining internal workflows.