Case Study: Carter Bank & Trust achieves streamlined payroll and HR efficiency with Optimum Solutions

Carter Bank & Trust - Customer Case Study

Carter Bank & Trust, a 1,100-employee bank operating 128 locations and three FEINs, was running payroll on a mainframe that required manual key‑in, multi-department effort, heavy IT dependence for updates/reports/taxes, and lacked customer support. Seeking a modern HRIS, Carter Bank & Trust selected Optimum Solutions and implemented Optimum Payroll Software and Optimum HR.

Optimum Solutions migrated the bank off the mainframe into its Payroll and Human Resource software, handling file extraction and conversion and providing hands-on support during go‑live. The new system centralized employee data (addresses, hire/termination dates, salary, taxes, deductions, benefits, locations), streamlined payroll, tax and W‑2 processing, eliminated manual file lookups and reduced IT reliance, and delivered responsive support (individual rep responses in minutes), improving operational speed and accuracy.

Carter Bank & Trust

Marion Sparks

Assistant Vice President