Case Study: Doody Calls achieves greater capacity and lower payroll costs with OptimoRoute

Doody Calls Maximizes Capacity and Reduces Payroll Expenses With OptimoRoute

Doody Calls is a pet waste management company founded in 2000 with a franchise network across 23 states. Faced with time‑consuming paper-based routing, no live visibility into technician activity, and frustrated customers and staff, Doody Calls evaluated several options and selected OptimoRoute for its robust route optimization, ability to handle technician skills and rush jobs, and promise of greater simplicity and accountability.

OptimoRoute delivered automated planning, a technician mobile app and Live Tracking, eliminating printed lists and streamlining daily operations. Technicians save about 30–45 minutes per day (around 30 stops), payroll expenses and overtime have fallen as a share of revenue, customer complaints dropped significantly because call agents can verify service times, and the solution has scaled across Doody Calls’ hundreds of scoopers—all driven by OptimoRoute’s routing and real‑time tracking.

Doody Calls

Jacob D’Aniello

Founder